TXM Manufacturing wants you to be satisfied with your purchase and product. If for any reason you are not completely satisfied with the quality of our products, contact us within 14 days of receipt and we will work to correct the issue or offer a full refund.
· Return Materials Authorization (RMA)
To request an RMA email RMA@TXMstore.com. Once the request is received and an RMA is issued; return instructions will be emailed to you. Please email tracking number to RMA@TXMstore.com when you send the product back. RMA numbers must be used within 15 working days of issuance or the RMA is cancelled.
If a product arrives defective, please contact us immediately. We reserve the right to repair or replace, at our discretion. TXM’s technicians solely determine if a product is defective. Upon receipt of product at TXM, any product deemed damaged by customer in an effort to obtain credit, will not be issued credit. Defective units must be still under warranty. Please email RMA@TXMstore.com if you are unsure if the ordered item is still covered.
· Ordered by Mistake
If you order a standard product and find it doesn’t meet your application, but the product is not defective, you must request a RMA 14 days after shipping. There is a 25% restocking fee. No refunds will be given on any equipment with broken seals, writing or labels on the OEM packaging. The customer is responsible for original and return shipping charges.
· Custom Products
Products made to your exact specifications or modified for your application may not be returned for credit unless defective. Bulk cable that is cut to customer specified lengths is non-returnable. Orders, once placed, cannot be cancelled without incurring time and materials costs.
Items returned without a RMA will not be credited to your account. The product must be returned in original packing, in new condition. Your account will be credited after the product arrives back to our warehouse in previously stated condition.
It may be to your benefit to take a photo of the product before it is repacked for return. Then if it is damaged in transit a damage claim can be filed. TXM Manufacturing will not issue credit to items damaged during transit due to poor shipping practices. The shipper must file freight claim on damaged goods.
Items returned to the warehouse with scratches, dents, missing parts or manuals will not be given credit. It is TXM’s sole discretion as to the condition of a returned item. You will be emailed a photo of the condition of the returned product if credit is not issued.
In no event will TXM Manufacturing be liable for any costs associated with the replacement or repair of product, including labor, installation, equipment downtime, or other costs incurred by buyer.
These policies are subject to change and/or update without notice.